Useful Contacts and Resources
Gateway Psychology does not provide emergency or crisis support. In a mental health emergency, please call 000.
Generally the first point of contact for people seeking a specialist mental health response that will identify the urgency and nature of response required:
Psychiatric Triage 24-hour service (Inner West, North West & Mid-West suburbs) 1300 874 243
Psychiatric Triage 24-hour service (Inner Eastern suburbs) 1300 558 862
For a list of mental health triage telephone numbers by area, please visit:
http://www3.health.vic.gov.au/mentalhealthservices/
Nurse-on-call
Expert health advice from a nurse
1300 60 60 24
24 hours/7 days
Beyondblue
Depression, anxiety and related disorders
1300 22 4636
24 hours/7 days
Lifeline
Crisis support, suicide prevention and mental health support services
13 11 14
24 hours/7 days
Suicide call back
24-hour crisis support and counselling
1300 659 467
24 hours/7 days
SuicideLine VIC
People affected by suicide
1300 651 251
24 hours/7 days
SANE
People affected by complex mental health issues
1800 187 263
10am – 10pm weekdays
THE FOLLOWING SERVICES OFFER SUPPORT FOR INDIVIDUALS WITH SPECIFIC NEEDS OR FOR SPECIFIC COMMUNITIES:
Kids HelpLine
Telephone counselling service for people aged between 5 and 25 years
1800 55 1800
24 hours/7days
Headspace
Young people aged 12–25 years old
1800 650 890
Telephone: 10pm to 1am
Online counselling: 1pm to 1am
Parentline
Parents and carers with children from birth to 18 years
13 22 89
8 am–midnight/7 days
Safe Steps (Family Violence Response Centre)
Family violence support
1800 015 188
24 hours/7 days
Switchboard
Gay, lesbian, bisexual, transgender and intersex communities
9663 2939 or 1800 184 527
Mon–Thurs 6 pm–10 pm
Fri–Sun 6pm–9pm
Sexual Assault Crisis Line Victoria
Victims/survivors of past and recent sexual assault
1800 806 292
5 pm–9 am/7 days
Griefline
Support for experiencing loss and grief.
1300 845 745
12 noon–3 am/7 days
DirectLine
People impacted by drug use
1800 888 236
24 hours/7 days
Family Drug Help
People impacted by drug use
1300 660 068
9am–9pm weekdays
PANDA
Post or ante natal depression
1300 726 306
9 am–7 pm weekdays
Gambling helpline
Gambling support
1800 858 858
24 hours/7 days
OCD and Anxiety helpline
Anxiety disorders and depression
1300 269 438 or 9830 0533
10am–4pm weekdays
Mensline
Men dealing with relationship problems
1300 78 99 78
24 hours/7 days
Bush support line
People in rural and remote areas
1800 805 391
24 hours/7 days
The above support services were compiled by the Victorian government. You can view the original list of resources at: https://www2.health.vic.gov.au/mental-health/mental-health-services/support-and-intervention/telephone-and-online-services
Useful websites for mental health issues: